You have Questions,
we have all the Answers!

1 - How can I contact you?

  • Text: FOR FASTEST SERVICE TEXT US! 1 (917) 746-7087
    (9:00am to 4:00pm Monday - Friday, Eastern Standard Time)

  • LIVE Chat: FOR FASTER SERVICE CHAT with us! See button at bottom right of the site
    (9:00am to 4:00pm Monday - Friday, Eastern Standard Time)

  • WhatsApp: Returning Soon

  • Facebook Messanger: You can send us a message from your account to Doc Printers.
    (9:00am to 4:00pm Monday - Friday, Eastern Standard Time)

  • Email: support@docprinters.com - This is todays snail mail and it takes us time to answer them .. we highly recommend avoiding email and contacting us by one of the above methods for fastest service.

  • Mailing Address: Doc Printers, 9702 Gayton Rd, Suite 292, Richmond, VA 23238

2 - How do I order a diploma?

Ordering a Replacement or Fake Novelty diploma is easy! All you need to do is go to our home page, choose the diploma, degree, certificate or transcript you need, fill out the order form and checkout! We will do the rest and you sit back and wait for it to arrive via UPS, or as PDF in your email as soon as 24 hours.

3 - I need one NOW! How soon can I get a Diploma?

This depends on when we receive your order and payment. Times do not include Weekends or Holidays, though we can have a digital copy to you within one business day, and we offer UPS shipping, with tracking, all across the US and Abroad.

4 - Where can you ship to?
We ship anywhere UPS can go.

We do not manufacture or ship products to the following areas:
Connecticut - US
Oregon - US
Cuba
Iran
North Korea
Cuba
Egypt
Libya
Belarus
Zimbabwe
Myanmar
Pakistan
South Yemen
Sudan
Syria

5 - I have placed my order but have not received it or heard from you:

There are a few things that will cause your order to not be shipped, whether it be a problem on your order, a proof awaiting your review and approval, or we need to collect payment on your order.

Sometimes our e-mails go to your junk folder and NOT your inbox. When you are expecting your order within a certain time period or are waiting for a proof, please check your junk mail box as well and call us if you haven't heard from us. We always contact our customers regarding problems to insure that they get their order in a timely manner.

Please reach out to us if you have not received emails or your package. Our reps are standing by to assist you!

6 - I'd like a Custom diploma made from my scan. How do I get one?

You can submit an image of the document you'd like to have us replicate by following the link below, and our designer will be in touch with you ASAP with a price quote and turnaround time:

https://www.phonydiploma.com/buy-Custom-Diplomas-Transcripts.aspx 

7 - Will my Diploma match the actual one from the school I choose?

"Actual Match" Diploma Based On The Original Schools Design! We Pride Ourselves In The Best Quality Products And Support!

  • Realistic look and feel

  • Actual Match Customized with your details

  • Best match - emblems and logos - Real raised and embossed seals

  • Best match - paper color and size


8 - Will my Replica Diploma include the actual school emblem and signatures?
Most schools own a copyright on their seal or emblem -- no one else can legally copy them. Instead, we offer a fully Customizable Emblem --which we customize with the school name. This can be chosen on your diploma order. We do offer both raised and embossed seals which you can select on your order form for the most authentic look!

For signatures, we use a number of in-house signatures. As you place your order, you'll have the option of leaving the signature lines blank or choosing our signatures. Our signatures use real names that are not associated with the school in any way. In accordance with International forgery laws, we cannot use the real names under any circumstance.


9 - What are Replica Diplomas made of?
The diplomas use the same high-quality paper and printing techniques used to print actual diplomas, which is usually 60# heavy stock diploma parchment paper.


10 - My order was declined but my card has been charged. What do I do?
In this case your bank has approved the card and our bank has declined it, usually because the billing address entered doesn’t match the payment you used. When this happens we get an authorization code to approve those charges manually. Please reach out to us and we will be happy to fix the issue, or recommend calling your bank if we cannot process it on our end.


11 - Can I see a Sample first?
Of course, we’re happy to provide a design layout before you place your order. Simply click the link for a free sample on any of our websites and fill out the short form. We’ll email you the layout and ordering instructions. Keep in mind, the diplomas will not feature your personal information; no custom work is made until we have an order in queue.


12 - Can I cancel my order at any time?
You can cancel an unpaid order at any time. If you would like to cancel a paid order, there will be a fee of $50. This is because we have taken time to start the production process and made your custom work that cannot be restocked. If you have placed and paid for an order and the order has been shipped and signed for at the time of delivery, there will be no refunds unless we have made a mistake on the documents. If we have made an error we will get the corrections made and get a new document to you ASAP. By Ordering from the site you are agreeing to this and all policies associated with the site.


13 - Can I place my order over the phone?
For accuracy reasons, we don’t take orders by phone. All communications are made in writing. Spelling and content are important, and mistakes often happen over the phone. Please use our online order system.

14 - Why Didn’t I Get an Order Number?
If you didn’t get an order number, you may not have placed your order correctly. Check your shopping cart and see if it is still there. If so, please try to place the order again. If not, get in contact with us for assistance.

15 -What Types of Payment Do You Accept and what shows on my credit card?
We accept all major credit, debit, prepaid and gift cards. The payment will appear from “DocPrinters” on your statement. In special cases, we accept PayPal and Venmo. If you need to use an alternate payment method, like PayPal or Venmo, please reach out to a support representative.

16 - What Can I Use My Diploma For?
Our diplomas, degrees and transcripts can be used for anything you’d like within legal restrictions.

For example, maybe you need to:

· Replace a lost or damaged degree or diploma
· Fool your friends or coworkers
· Give as a gift
· Props for media, commercials, TV, etc.
· Show off at a reunion or other social events
· Boost your ego
· Social Media Influence

17 - How real do they look?
Being that most of our clients need to replace their original documents, they need to look as close to perfect as possible. We have the most realistic quality documents on the market. We offer raised gold seals and do our best to match the letter style, text, line spacing and other design elements used by actual institutions. We do not forge signatures or use seals or emblems held by copyright.

18 - Is This Legal?
Owning a novelty or replacement diploma is legal, so long as you use them legally, Do not use our products to misrepresent yourself. While our diplomas are made to look and feel like the real thing, they are best used for novelty and replacement purposes. Though they may look like the real thing and would pass a visual inspection, they will not pass any verification services unless it's a replacement for an achieved diploma.

19 - Will My Product Be Registered to the School?
Only if you are already on file with the school. Otherwise no, They may look real, but they are not actually associated with real schools. They are replacement or novelty ( fake ) only. 

20 - Do You Offer Verification?
No. Any site that says they have a verification service is waving a BIG red flag. Someone besides the school of choice doing “verification” is of no real use.

21 - Shipping: How do I know I will receive my order?
We have a shipping guarantee that you can see. We use UPS for most shipments and USPS for those that only have PO Boxes. Both methods of shipment are very reliable but ONLY UPS will provide a tracking number. Once you get your tracking number you will be able to watch the package as its in route to your house. Another reassuring fact is that we take credit cards for payment. All card holders are protected by their issuing back for fraudulent purchases. That is why we prefer this method for payment so you know that you are making a 100% secure and trustworthy transaction from our store.

22 -What if I need to ship to an APO or PO Box address?
We cannot ship to an APO or PO Box for any other shipping method than standard priority. We prefer a physical address so we can ship by UPS trackable shipping, but if you only have a PO Box or APO address we can use USPS non-trackable shipping instead. Keep in mind that we cannot be held liable for lost packages if we must use this method to ship.

23 - What if I place an order after your cut off time or after you closed?
The shipping choice that you choose will tell you the wait time NOT including Holidays or weekends. So if you order same day service after noon Eastern Time it will mail the following business day.

If you order Saturday shipping after noon Eastern time on Friday your order will mail on Monday. We can never ship Saturday orders on Saturday; if you need it on Saturday it must be placed on or before Friday before noon Eastern time.

24 - How much will it cost?
To better serve our customers we have several options to choose from, which make it impossible for us to quote you a price based on the fact you'd like a diploma. Create an account, go to the product you want, begin choosing your options and then proceed to the shopping cart. At the cart you will get a total cost, not including shipping.

25 - How long does it take to receive my design proof for approval before it ships?
That depends on the shipping you choose. We try to send proofs the day before the order would normally be shipped to give you time to look over them and approve. If you order same-day service we will do the best we can to get you your proof as early as possible so we can get it out for next-day shipping, but as stated on the website, proofing can delay shipment. We cannot be held responsible if same-day shipments arrive late due to the proofing process, and we cannot offer refunds based on this.

26 - Transcripts: I have my own classes I want to use for transcripts. Can you do that?
Absolutely, be sure to select “Custom classes” on the order form, and we’ll email you the transcript template to add your courses when your order enters production. As soon as we receive your course list back, we’ll get to work building your transcript.

27 - What are transcripts printed on?
Transcripts are printed on thermotech security paper, complete with security watermarks and glow fibers.

28 - International Orders

We serve clients Worldwide! We likely have your school’s design layout on file. If you don't see your country listed this means we have another procedure or information to give you before you can complete your order. Please contact customer service for samples or questions, and they can give you instructions on how to complete your order.